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No returns will be accepted without a Return Merchandise Authorization " RMA" Number. With manufacturer's allowance, a Return Merchandise Authorization Number may be requested 14 days from the invoice date. After 14 days from your invoice date, you will be required to contact manufacturers directly to repair, replace or return their products.

All products must be received by our warehouse within 10 days of your receipt of a RMA Number. Items received after 10 days will be refused. All RMA numbers must appear on the shipping labels of your packing slip. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. All items must be returned in the same condition with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. PLEASE NOTE: When returning product it is highly suggested to use a trackable shipping method.

Manufacturer Restrictions - Several manufacturers have imposed no-return restrictions on us, which require us to adhere to the following return policy. Given these return restrictions, we encourage you to give special consideration to our extended support contract program. All products are covered by the manufacturer's warranty against defects. Due to certain manufacturers' return polices, you will be required to contact those manufacturers (including Apple, IBM, Compaq, Hewlett-Packard, Sony and others) directly to repair, replace or return your products.

Returning a Defective Item - Defective and/or damaged products should be reported w/in 24-48 hours. Part Squad shall have sole discretion as to ship a replacement product, exchange or we may repair the item and return it to you.

Non-Defective Returns - Returns of NON-DEFECTIVE items that are returnable by Part Squad to product manufacturers may, at Part Squad's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS ARE SUBJECT TO A 30% RE-STOCKING FEE and such returns will be for store credit or refund at Part Squad's sole discretion within 14 days of original invoice date. Please email us at if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.

Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, ship new product with a secure payment and issue credit once the returned product has been processed.

SOFTWARE AND CONSUMABLES ARE NOT RETURNABLE. Only unopened, packaged software is returnable- up to 14 days from invoice date. All other software is not returnable. Software Licensing products are not returnable. All Microsoft software returns should be sent directly to Microsoft under their MBC Program. Please email us at for details. Unopened Product: If the supplier's factory seal is intact, you may return an unopened product for exchange or refund within 14 days of your invoice date (if permitted by manufacturer's return policy), subject to a minimum 15% restocking fee.

Step 1: Check Your Return Merchandise

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Part Squad's return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

The following criteria will be followed in rejecting returns and refusing credit:
  • Products which are improperly packaged
  • Products returned to Part Squad in non-qualified shipping container
  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
  • Products or packages with barcode label removed
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Part Squad
  • maintains serial number tracking)
  • DAMAGE: Cracked components or damage to any circuit boards
  • DAMAGE: Any dents, scratches, defacement or abuse of base casting
  • DAMAGE: Torn or punctured tape seals
  • DAMAGE: Loose, damaged or removed screws/fasteners
  • Product Categories: CPU's, notebooks and other items so labeled with a security seal will not be accepted for return

Step 2: Email for a Return Merchandise Authorization (RMA) Number: Part Squad

Returns will not be accepted at our warehouse without a valid RMA number. RMA numbers will expire after 10 days. Any return we receive without an RMA number will be documented and returned to you.

Step 3: Ship and Insure Your Return

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a traceable carrier that can provide you with proof of delivery. Part Squad shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion Part Squad may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the customer service agent issuing your return authorization for clarification.

If Your Return does not qualify

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will be prepared for return back to you. Please email us at rma@partsquad to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.

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